Return & Refund Policy
At Doña Mari Creations, every item is custom-made with care just for you. Because of the personalized nature of our products, all sales are final, and we do not accept returns, exchanges, or cancellations once production has begun.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery. Include your order number and clear photos of the issue so we can review it. If the error was on our part, we’ll gladly replace the item or work with you to make it right.
Please double-check all personalization details, including names, dates, colors, sizes, and spelling, before placing your order. We are not responsible for mistakes submitted by the customer.
Please note:
- Colors may vary slightly due to screen settings and the handmade nature of our products.
- Processing and shipping times are estimates and may vary during busy seasons.
- Once a package has been shipped, we are not responsible for delays, lost, or stolen packages caused by the shipping carrier.
If you have any questions about your order, we’re always happy to help. Thank you for supporting our small business!